Punctuation question: Achilles’ or Achilles’s? Jacques’s question: Please help me with a punctuation question. I keep seeing Achilles’ Heel on the web. I’m convinced it must be Achilles’s heel because…
I’ve got a language question. I have a language question, Tiffany. In short, I would appreciate it if you could settle a dispute I am having with my colleagues, over…

Here’s some info on better blog posts that may, effectively, take food from my five-year-old’s mouth. No, I’m not kidding. What follows could actually lessen the work I get, by giving you…
So, why use simple words? Yesterday I interviewed a very long-winded source for a white paper I’m writing on Disruptive Digital Technologies. And I realised something interesting about the words…
“Business writing tips? Why? I’m a business-person. A busy one. My writing doesn’t matter.” Er, it does. Your writing matters, no matter how busy you are, because every manifestation of your…

The first step to writing good digital copy is knowing what ‘good’ looks like. Because: it’s changed over the last several years. To illustrate, when I started copywriting 15 years…